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Shipping & Returns

Shipping & Returns

Shipping Information

Standard Delivery Information – Mainland UK

  • Orders under £24.99 – Delivery charge £2.99

  • Orders between £25.00 and £79.99 – Delivery charge £4.99

  • Orders over £80.00 – FREE delivery to Mainland UK

Most orders are delivered within 3 working days from the date of purchase.

Please note that many deliveries require a signature upon arrival. If you are unavailable, you may leave signed instructions for the courier to leave the parcel in a safe place.

All orders are subject to stock availability and are delivered by trusted third-party courier services.

Deliveries are usually made between 8:00am and 6:00pm. Upon arrival, please inspect your order before signing the courier’s delivery note. If there is any visible damage, please sign the delivery note as “damaged”.

Important Delivery Information

While we make every effort to ensure deliveries arrive on the estimated date, delays can occasionally occur due to courier issues beyond our control. Unfortunately, we cannot offer compensation for delayed deliveries, but we will always work quickly to resolve any problems.

Delivery to Scotland

Orders delivered to Scotland that exceed 30kg may incur a surcharge of £2.95.

  • Orders under £80.00 and below 30kg – Standard delivery charge £4.95

  • Orders over £80.00 and below 30kg – FREE delivery

Additional delivery charges may apply to the Highlands, Grampians, and Scottish Islands depending on parcel size and weight.

For delivery quotes, please contact our support team.

Offshore & International Deliveries

We can arrange delivery to:

  • Northern Ireland

  • Republic of Ireland

  • Isle of Man

  • Isle of Wight

  • Scilly Isles

  • Channel Islands

  • International destinations

Shipping costs for these areas are calculated based on the size and weight of the order. Offshore deliveries typically take 3–5 working days.

For international orders, please contact us with:

  • The product(s) you wish to order

  • Quantity required

  • Full delivery address

  • Contact telephone number

We will then provide a shipping quote and estimated delivery timeframe.

International Payment Information

International orders can be paid via:

  • Bank Transfer

  • PayPal

Visa and MasterCard payments are accepted only when registered to a UK Mainland billing address.

Returns & Exchanges Policy

At Telstar Trampolines, customer satisfaction is extremely important to us. If you are not fully satisfied with your purchase, we offer a straightforward returns and exchange policy.

Returns

  • Returns are accepted within 30 days of purchase.

  • Products must be unused, in original condition, and returned in original packaging.

  • Proof of purchase is required for all returns and exchanges.

  • Customers are responsible for arranging and covering return delivery costs.

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products

  • Installed trampoline accessories

  • Custom-made or special-order trampolines unless faulty

Refunds

Once your returned item has been received and inspected, approved refunds will be processed within 7–10 business days to the original payment method.

Please note:

  • Original shipping charges are non-refundable.

  • A restocking fee may apply depending on the condition of the returned item or missing parts.

Exchanges

Exchanges are available for products of equal or higher value. Any price difference must be paid before dispatch of the replacement item.

Faulty or Damaged Items

If you believe your item is faulty or damaged, please contact us immediately and our team will work to resolve the issue as quickly as possible.

Contact Information

For all delivery, return, or exchange enquiries, please contact our customer support team.

Telstar Trampolines
Email: sales@jetsports.co.uk
Telephone: 01884 675801

Returns Address:
Jet Sports Ltd
Unit 5, Colliton Barton
Broadhembury, Honiton
Devon, EX14 3LJ

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