1. AUTHORISED USE

It is a condition of your access and use of this web site that you agree and comply with in full the following terms and conditions of use. You are authorised to use this web site in accordance with these terms and conditions and JMP Stores Ltd reserves the right to restrict access or use by any person whom it considers does not comply with these terms and conditions. 

Please be aware that JMP Stores Ltd may from time to time alter the information on this web site, including these terms and conditions. 

2. WHO WE ARE

This web site is operated by and on behalf of JMP Stores Ltd, a company incorporated in England under registered number 8366254.  Office address: Telstar Trampolines, Unit 6 Crondon Hall, Margaretting, Essex, CM4 9JU.  

All references to "we", "our" and "us" are references to JMP Stores Ltd. 

3. UK BASED

The information and services on our web site are directed solely at those persons who access this site from the United Kingdom mainland. Our business and the services we offer are governed by the applicable laws of England and Wales. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this web site, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country which do not, in any event, affect or apply to the same. 

4. DISCLAIMER

Although we endeavour to ensure the technical and factual accuracy of all content of the web site, this cannot be guaranteed and some errors may occur. Our liabilities are excluded and/or limited as set out below. 

5. LINKS

To assist you in locating further information, we may include links to other web sites. However, this does not imply that we approve or endorse the contents of that web site or the material available from it and JMP Stores Ltd is not responsible for the content of such sites or their privacy policies. 

6. REPRODUCTION AND COPYRIGHT

Copyright, trademarks, photographs, database rights and other intellectual property in the content of this web site are the property of JMP Stores Ltd or our licensors. You may reproduce any content of this web site only if it is for your own personal use and it is for non-commercial purposes. Except as set out above, you may not modify, licence, create derivative works from or transfer, rent, lease or sell any content, software or information obtained from this web site. 

The Materials, Design Content and Software on this web site is protected by copyright and is made available strictly on the terms of licence of such software and may not be used for any purpose other than the proper use of this web site in accordance with these terms and conditions. 

7. GENERAL

Use of this web site is governed by and construed in accordance with English law and, by your use of our web site, you agree that any dispute or matter which arises between you and us will be dealt with exclusively by the Courts of England and Wales.
If any part of these terms and conditions are found to be unenforceable, void, illegal or invalid, all the other provisions shall remain in force in full both as to force and effect. 

8. REPORTING PROBLEMS WITH THIS SITE

If you have any queries in relation to this web site or the products and/or services we offer, please contact our us by e-mail at info@telstartrampolines.co.uk  

9. DELIVERIES

9.1 The company will not accept any liability for late delivery of the goods and delivery time will not be of the essence of the contract.
9.2 The Company will not accept liability for non-delivery, where this is caused by circumstances beyond its control.
9.3 All risks shall pass to the consumer upon delivery
9.4 It is the customers responsibility to check all goods within 14 working days (Monday - Friday).  Any damages / shortages should be reported to JMP Stores Ltd within 14 working days.  Replacement items will be sent to the original delivery address.
9.5 All costs including delivery costs and delivery surcharges will be paid by cleared funds by the customer to the Company before dispatch will take place.   

10. RETURNS POLICY/ CANCELLATION POLICY - GENERAL

Trampolines that have been built or partially built cannot be returned for a refund. 

In compliance with the Consumer Protection (Distance selling) Regulations 2014 goods can be returned within 7 days. It is the responsibilty (including the cost) of the consumer to return the unused goods in their original packaging using a safe and secure method to return the goods. Proof of despatch may be required. Once the goods have been received they will be inspected, any damages or shortages will incur apportionate cost.   We will refund the consumer using the original payment method once this process is complete.

Should you wish to return a trampoline please email us for a returns form. 

11. RETURNS POLICY - FAULTY

In the case of a faulty product or part, we will offer a repair/replacement/refund depending on what is reasonable under the circumstances.  This will depend on the kind of product, the fault itself and the length of time since receipt of the goods. This is in compliance with the Consumer Rights Act 2015.  We will request proof of the damaged / faulty part's, images can be sent via email to info@telstartrampolines.co.uk     

12. WARRANTIES

Our warranty covers manufacturing defects only.  It does not cover defects due to wear and tear, damage due to misuse or wind damage. All warranty claims are evaluated on a case by case basis and approved cases will qualify for replacement parts free of charge.  All claims need to be accompanied by a photo's showing a full length shot of the trampoline and close up shots of the faulty part/s.

13. PRIVACY POLICY

We conform to the requirements of the 2018 GDPR requirements.       

14. FORCE MAJURE

14.1 The Company shall not be liable to the customer in the event that the Company is unable to carry out any part of the contract for causes beyond its control.
14.2 The Company will notify the customer as soon as is reasonably possible in such circumstances.